Privacy Policy

1. Who We Are

Grayzn Limited is a company incorporated in New Zealand. We operate the Grayzn meal planning platform at grayzn.com. For privacy purposes, Grayzn Limited is the data controller (UK GDPR), agency (NZ Privacy Act 2020), and business (CCPA/CPRA) responsible for your personal information.

For all privacy enquiries and data rights requests, contact our Privacy Officer at privacy@grayzn.com. We will acknowledge your request within 2 business days and respond within 20 business days.

2. What Data We Collect

When you create a Grayzn account, we collect:

• •Name and email — to manage your account and send subscription communications
• •Payment details — processed securely by Stripe. We do not store your full card details.
• •Meal plan and recipe data — which recipes you save and add to your planner, used to personalise your experience and calculate creator revenue share
• •Dietary preferences — to personalise recipe recommendations
• •Device and usage data — for platform security and performance

We do not collect health information, racial or ethnic origin, political opinions, biometric data, children's data, or precise geolocation data.

3. How We Use Your Data

We use your data to:

• •Run your subscription — account management, billing, and platform access
• •Send subscription communications — receipts, renewal reminders, and support
• •Personalise your meal planning experience
• •Calculate and pay creator revenue share
• •Platform security, fraud prevention, and analytics
• •Tax compliance and legal obligations

We do not sell your data, share it with advertisers, or use it to build advertising profiles. Creators receive only anonymised, aggregated subscriber counts — never your personal identity.

4. Who We Share Your Data With

We share data only with service providers who process it on our behalf:

• •Stripe — payment processing
• •Vercel — platform hosting and infrastructure
• •Email provider — transactional email delivery

All providers are bound by data processing agreements. We may also disclose data where required by law.

5. How Long We Keep Your Data

• •Account data — kept for the duration of your subscription, then deleted 30 days after cancellation
• •Payment records — retained for 7 years for tax and accounting obligations
• •Meal plan and recipe history — deleted with your account
• •Anonymised analytics — retained indefinitely (no personal data)

6. Your Privacy Rights

Regardless of your location, you have the right to:

• •Access — request a copy of all personal data we hold about you
• •Correction — ask us to correct inaccurate data
• •Deletion — ask us to delete your personal data
• •Withdraw consent — for any processing based on your consent

UK subscribers have additional rights under UK GDPR including data portability, restriction, and the right to object. California subscribers have rights under CCPA/CPRA including the right to know, delete, correct, and opt out of data selling (we do not sell data).

To exercise any right, email privacy@grayzn.com with your name, account email, and the right you wish to exercise.

7. Cookies

We use the following cookies:

• •Essential cookies — required for login, session management, and security. Cannot be disabled.
• •Analytics cookies — platform usage analytics. UK users must opt in. All users may opt out.
• •Preference cookies — saving your dietary preferences and settings.

8. Contact and Complaints

For all privacy enquiries: privacy@grayzn.com

If you are not satisfied with our response, you may lodge a complaint with your local privacy authority:

• •New Zealand — Office of the Privacy Commissioner (privacy.org.nz)
• •Australia — Office of the Australian Information Commissioner (oaic.gov.au)
• •United Kingdom — Information Commissioner's Office (ico.org.uk)
• •United States — Federal Trade Commission (ftc.gov) or your state Attorney General